PRISMS™
A single source of truth for ordering, status, and results.
PRISMS keeps providers connected to your lab in real time — reducing friction, stabilizing operations, and giving your teams a clear, shared workflow.
Why PRISMS?
Shorter turnaround communications
Reduce inbound status requests with real-time visibility and automated notifications.
- Automated status notifications reduce inbound phone and email queries
- Providers track orders directly without contacting the lab
- SLA breach alerts surface issues proactively before clients follow up
Cleaner client handoffs
Standardize ordering, specimen intake, and results delivery across all partners.
- Standardised requisition forms eliminate incomplete order submissions
- Specimen intake checklists confirm collection requirements at point of order
- Results delivery is confirmed and logged for every case
Audit-ready portal
Maintain traceability for every order, report, and action with exportable logs.
- Every order, result, and action is timestamped and attributed to a named user
- Exportable logs support accreditation audits and compliance reviews
- Role-based access controls ensure only authorised users can view sensitive data
A portal your teams will actually use.
Designed around how provider teams, account coordinators, and lab client services actually work — not the other way around.
Works with your existing stack
PRISMS is built to slot into your current infrastructure — not replace it. Secure interfaces connect to lab systems, identity providers, and clinical workflows without disruption.
Native integration with Solasta's SLIMS platform for seamless specimen and order synchronisation.
Standard HL7 and REST-based interfaces connect PRISMS to third-party laboratory information systems.
Enterprise-grade identity provider support (SAML, OIDC) with mandatory multi-factor authentication for regulated access.
Bidirectional order and results exchange with clinical EMR environments, reducing manual transcription and errors.
Order data feeds downstream billing workflows, reducing reconciliation gaps and improving revenue cycle accuracy.
Email, SMS, and webhook delivery for critical results and status updates, configurable per user role.
Our implementation team works directly with your IT and lab operations staff to design and validate interfaces that meet your specific environment and compliance requirements.
PRISMS connects clients across borders.
Live portal access is used by partner teams around the world to order tests, track status, and receive results.
Order orchestration
Unified requisitions, eligibility checks, and real-time order routing.
- Single requisition form across all test types and client accounts
- Eligibility and priority checks enforced before submission
- Automated routing rules send orders to the correct processing queue
Live status tracking
Transparency for providers and account teams with milestone visibility.
- Milestone-based timeline visible to providers and account teams in real time
- Automated notifications triggered on each status change
- Exception flags surface delayed or incomplete orders immediately
Results delivery
Secure result distribution with role-based access and audit trails.
- Encrypted, role-filtered result reports sent directly to the ordering provider
- PDF and structured data delivery options configurable per client preference
- Delivery confirmation and read receipts captured in the audit trail
Client analytics
Utilization trends, turnaround benchmarks, and exception monitoring.
- Utilization dashboards broken down by test type, site, and time period
- TAT performance tracked against agreed SLAs with drill-down views
- Exception and outlier flags highlighted for proactive account management
Custom alerts & notifications
Configurable SLA alerts, critical result flags, and automated status notifications keep your team informed without manual follow-up.
- Configurable SLA thresholds per client, test type, or priority level
- Critical result escalation pathways with mandatory acknowledgement tracking
- Multi-channel delivery: email, SMS, and webhook per user preference
User & access management
Granular role assignments, SSO support, and MFA controls ensure the right people see the right data across every partner organisation.
- SSO (SAML/OIDC) and mandatory MFA enforced across all user accounts
- Role-based permissions scoped to client, site, or test category level
- Full audit log of login events, data access, and configuration changes
Patient portal
OTP-authenticated result access for patients — secure, PHI-compliant, and no account setup required.
- One-time passcode authentication delivers results securely without a patient login account
- PHI-controlled result view configurable per report type and ordering provider preference
- Patient access events logged to the same audit trail as provider and lab staff activity
Two tiers. One platform.
PRISMS scales from a single startup lab to a high-volume multi-site network — pricing that matches where you are today.
One-time license with per-report usage pricing. Purpose-built for smaller or startup clinical labs that need a full-featured client portal without the cost of an enterprise contract.
- One-time platform license
- Per-report usage pricing
- Full portal feature set
- Standard implementation support
Flat annual license with unlimited reports and 99.5% SLA guarantee. Designed for larger organizations with predictable high volume and multi-site operational requirements.
- Flat annual license
- Unlimited report transactions
- 99.5% uptime SLA
- Multi-site and enterprise SSO
Test discovery for patients and providers.
PRISMS connects to Solasta's intelligence layer to give patients and physicians curated, PHI-safe answers about available tests, collection requirements, and turnaround expectations — without routing every question through client services.
Every interaction is logged to the same audit trail as the rest of the portal, maintaining the compliance record your accreditors and regulators require.
PRISMS is a PHI-secure client portal and laboratory report delivery platform for accredited clinical laboratories. It gives patients and physicians OTP-authenticated access to test results, order status, and online requisitioning across single or multiple lab sites.
Clinical and reference laboratories that need a secure, branded portal for delivering results to patients, physicians, and institutional clients — while maintaining full audit trail and privacy compliance.
PRISMS is architected for PIPEDA and provincial privacy legislation. Features include OTP authentication, role-based access control, encrypted data transit and storage, and a complete access audit trail.